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Customer Service Coordinator

Full-time. Must be available to work a flexible schedule with hours varying Monday–Friday and the occasional weekend.

Reports to: Manager of Sales and Service – Omaha

About Tickets For Less

At Tickets For Less, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

As a Top 10 ticket reseller in the country, Tickets For Less offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting casual work environment to multiple staff perks, Tickets For Less is a great place to work. We host quarterly team outings, provide $1000/year towards tickets, and have an awesome snack program to keep you full and hydrated throughout the day. It’s never a dull moment at Tickets For Less, with beer on tap in the breakroom, arcade style games in the game room, and miscellaneous tournaments throughout the year including shuffleboard, corn hole and air hockey. Team building and fun is a part of our mission.

With our headquarters located in the greater Kansas City-area, Tickets For Less is proud to celebrate nearly 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala., Omaha, Neb. and St. Louis, Mo.

Responsibilities & Job Duties (include, but are not limited to)

  • Provide best-in-class service to our Tickets For Less retail customers through all available means of communication
  • Generate revenue through email, telephone and in-lobby customer sales
  • Participate in from-public ticket purchases by processing sales submissions, making offers and related activity
  • Utilize internal and external technology to process and fulfill orders
  • Work in the Point of Sale to input and manage ticket inventory
  • Communicate active promotions and discounts to Tickets For Less customers
  • Work collaboratively with other team members to achieve departmental and company goals
  • Actively contribute ideas and potential improvements to team members and management
  • Assist in managing on-site events as needed

Required Qualifications

  • Bachelor’s degree in business or sports related field preferred
  • Must have a passion for sports and/or live entertainment
  • Retail, travel, event, sports or live entertainment experience considered a plus
  • Excellent verbal and written communication skills
  • Self-motivation, attention to detail and strong organizational skills required
  • Must be able to work independently and as part of a team in a group setting
  • Strong ability to multi-task
  • Must be available to work under pressure in a fast-paced environment
  • Must have an eye for detail
Benefits:
  • Competitive salary
  • 401k with company match
  • Unlimited vacation
  • Medical/Dental/Vision insurance
  • Short and long-term disability
  • Life insurance
  • $1,000 employee ticket credit
  • Paid maternity leave
  • Discretionary performance bonuses
  • Company kitchen with free snacks and drinks
  • Employee referral program
  • Quarterly company paid outings
  • Casual dress code

Please send your resume to careers@tflgroup.com with the job title included in the subject.