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Director of Talent Acquisition

This role will develop and implement company talent acquisition strategies, ensuring Tickets For Less attracts and places top talent in all areas of the company. You will take end-to-end ownership for hiring critical roles. This role works closely with hiring managers and leaders throughout the organization to identify, propose and execute initiatives aimed at scaling Tickets For Less’ hiring. You will advise on open roles, plan for future hires, and ensure the needed talent is in place for company growth. You will oversee and execute the talent acquisition marketing strategy for the company and fill open job requisitions.

Reports to: Chief Financial Officer

About Tickets For Less

At Tickets For Less, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

As a Top 10 ticket reseller in the country, Tickets For Less offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting casual work environment to multiple staff perks, Tickets For Less is a great place to work. We host quarterly team outings, provide $1000/year towards tickets, and have an awesome snack program to keep you full and hydrated throughout the day. It’s never a dull moment at Tickets For Less, with beer on tap in the breakroom, arcade style games in the game room, and miscellaneous tournaments throughout the year including shuffleboard, corn hole and air hockey. Team building and fun is a part of our mission.

With our headquarters located in the greater Kansas City-area, Tickets For Less is proud to celebrate nearly 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala., Omaha, Neb. and St. Louis, Mo.

Responsibilities & Job Duties (include, but are not limited to)

  • Responsible for full cycle recruiting to find the most qualified talent for all office locations in a timely manner
  • Develop, drive and maintain company-wide talent acquisition strategies that promote Tickets For Less as an employer-of-choice and attract skilled, experienced and diverse talent at all levels of the organization, including managing company presence on all recruiting social sites/channels
  • Evaluate current vendors/partnerships, identify new vendors/partnerships and maintain relationships with various vendors and partners related to talent acquisition, i.e. job boards, agencies, executive search firms, industry and trade groups, etc.
  • Manage full cycle corporate recruiting efforts to include posting positions internally and externally, searching resume databases, reviewing resumes, screening applicants, coordinating, and conducting interviews, presenting and negotiating offers
  • Participate in the annual recruitment and hiring budget process
  • Oversee all stages of candidate experience (including application, interviews, and communication)
  • Participate in and host recruitment events to drive awareness of our company
  • Measure key recruitment metrics, like source of hire and time-to-hire
  • Evaluate current recruiting processes, policies, and procedures, devise improvements and enhancements, implement process changes ensuring recruiting processes comply with applicable laws, regulations, and policies
  • Manage the employee referral program
  • Provide regular reporting and analysis to senior management
  • Work with leadership to understand current hiring needs and plans for needs forecasted in the future
  • Works with Hiring Managers to manage requisitions and fill open positions
  • Understands Ticket For Less’ talent acquisition and onboarding process in different areas of the business, identify ways to improve the process and partner to implement changes that improve efficiency/experience
  • Manage employee on-boarding process and participate in coordinating first week for new employees
  • Coordinate the regular review and update of hiring materials across the organization; develop training materials and coach company leadership and hiring managers on networking and recruiting
  • Generate an on-going pipeline of qualified active and passive candidates
  • Develop and maintain strong and trusting relationships with employees and managers to successfully mediate and resolve employee relations concerns and grievances and assist with retention and follow-up

Required Qualifications

  • Bachelor’s Degree in Human Resources or related field of study
  • 5+ years’ experience in HR, preferred
  • 5+ years of prior internal or agency recruiting experience
  • Demonstrable experience managing full cycle recruiting and employer branding initiatives
  • Solid understanding of sourcing techniques and tools (e.g., social networks)
  • Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners, and candidates)
  • Expertise in implementing recruitment marketing plans, including expertise with social media recruitment marketing
  • Broad experience with recruiting, compensation, employee relations and federal/state laws preferred
  • Excellent computer skills, including Microsoft Office suite and online applicant tracking systems
  • Ability to always interact in a professional and courteous manner with clients and employees
  • Ability to work collaboratively within a team; ability and willingness to adapt to changing business demands
  • Ability to always exercise good judgment by making sound and practical decisions; ability to assume responsibility for decisions and act decisively under deadlines
  • High level of professional integrity required; ability to maintain confidentiality and build trust
  • Ability to embrace change in the workplace while encouraging others to seek innovative approaches
  • Competitive salary
  • 401k with company match
  • Unlimited vacation
  • Medical/Dental/Vision insurance
  • Short and long-term disability
  • Life insurance
  • $1,000 employee ticket credit
  • Paid maternity leave
  • Discretionary performance bonuses
  • Company kitchen with free snacks and drinks
  • Employee referral program
  • Quarterly company paid outings
  • Casual dress code

Please send your resume to with the job title included in the subject.